Delivery & Returns
Delivery Options
Shipping & Payment Information
Last Updated: May 19, 2026
This page explains how Borro Glass Studio processes, ships, delivers, and accepts payment for customer orders. Please review this information before placing an order.
Shipping Methods
Borro Glass Studio primarily ships customer orders through USPS.
We carefully package all materials to help ensure safe arrival. Because many of our products are glass, customers should inspect their shipment immediately upon delivery and keep all original packaging until the order has been reviewed and confirmed to be in good condition.
Order Processing Times
Orders are processed during regular business hours:
Monday–Friday: 9:00 AM – 4:00 PM
All orders placed by 2:00 PM Monday–Friday will ship the same business day whenever possible.
Orders placed after 2:00 PM will be shipped the next business day when possible.
Orders placed on weekends, holidays, or outside regular business hours will be processed on the next available business day.
Local Pickup
Local pickup is available at:
Borro Glass
920 North MacArthur BLVD
Springfield, Illinois 62702
United States
Pickup Hours:
Monday–Friday: 9:00 AM – 4:00 PM
Please wait until your order has been confirmed as ready before arriving for pickup. When picking up your order, please have your name and order number available.
Glass products should be inspected before leaving the pickup location. Once an order has been picked up, Borro Glass Studio is not responsible for damage caused during transport, handling, storage, or misuse.
Shipping Zones
Shipping options may vary depending on the destination, product type, product weight, package size, and carrier availability.
Borro Glass Studio may offer shipping to:
Local customers through pickup
Domestic customers within the United States
Other shipping zones when available at checkout
International shipping, if available, may require additional shipping charges, customs fees, import duties, taxes, or delivery time. International customers are responsible for any applicable customs fees, duties, taxes, or import requirements.
If a shipping option is not shown at checkout, please contact us before placing your order.
Shipping Costs
Shipping costs are calculated based on available shipping methods, package weight, package dimensions, delivery location, and carrier rates.
Shipping charges will be shown at checkout before the order is completed whenever possible.
Additional charges may apply for oversized items, fragile packaging, special handling, returned shipments, incorrect addresses, or reshipments.
Delivery Times
Delivery times depend on the shipping carrier and destination. USPS delivery estimates are not guaranteed unless specifically stated by the carrier.
Borro Glass Studio is not responsible for delays caused by USPS, weather, holidays, incorrect addresses, carrier routing, customs, natural disasters, or other circumstances outside our control.
Damaged, Missing, or Incorrect Shipments
Customers should inspect all packages immediately upon delivery for contents, accuracy, and condition.
If you experience any issue with your shipment, contact us immediately:
Shipping Support Email: CS@BorroGlass.com
Phone: 217-487-2290
Please keep all original packaging, boxes, packing materials, shipping labels, and damaged items until the issue has been reviewed.
Borro Glass Studio may request:
Photos of the product
Photos of the outside shipping box
Photos of the packing materials
Photos of the shipping label
Item numbers
Product weights
Invoice number
Details about the damage, shortage, or issue
Failure to provide requested information may delay or void credit, refund, replacement, or claim eligibility.
Lost Packages
If a package appears to be lost, delayed, or marked as delivered but not received, please contact us as soon as possible.
Customers may also need to contact USPS directly for delivery confirmation, missing mail searches, or carrier claim assistance.
Borro Glass Studio will review lost package concerns on a case-by-case basis. Replacement, refund, or credit eligibility may depend on tracking information, carrier findings, insurance coverage, and the circumstances of the shipment.
Returns and Exchanges
Returns must be requested within 14 calendar days from the date of purchase.
Returned products must be in their original condition and original packaging.
Once a return claim is approved, the product must be shipped back within 72 hours of the return approval.
Products that are used, damaged, altered, broken after delivery, improperly handled, or returned without proper packaging may not qualify for refund, exchange, or credit.
Customers are responsible for properly packaging returned items to prevent damage during return shipping.
Credits and Refunds
Once a returned item is received, inspected, and verified to be in its original condition, the customer will be notified of the refund or credit status within 48 hours.
Approved refunds or credits will be issued through the original payment method whenever possible, including:
Credit card
PayPal
Check
Store credit, when applicable
Shipping charges, handling charges, processing fees, and return shipping costs may be non-refundable unless otherwise approved by Borro Glass Studio.
Sale Items and Final Sale Products
All sale items are sold as is.
Sales of products listed under the SALE section of the website are final. This includes, but is not limited to:
Odds
Seconds
Knuckles
Saw-cut ends
Clearance items
Discounted items
Other items marked as sale, second quality, or final sale
Sale items are listed with photos whenever possible. Customers should review all photos, descriptions, weights, sizes, and listed conditions before purchasing.
Sale items are not eligible for return, refund, exchange, or credit unless otherwise required by law or approved in writing by Borro Glass Studio.
Payment Options
Borro Glass Studio accepts approved payment methods shown at checkout.
Payment options may include:
Credit card
Debit card
PayPal
Check, when approved by Borro Glass Studio
Other payment methods made available through our website or by written agreement
Orders are not considered complete until payment has been received, approved, and confirmed.
If payment is declined, incomplete, disputed, reversed, or flagged for review, Borro Glass Studio may delay, cancel, or hold the order until the issue is resolved.
Payment Requirements
Customers are responsible for providing accurate billing, shipping, and contact information.
By placing an order, the customer confirms that they are authorized to use the selected payment method.
For certain orders, Borro Glass Studio may require additional verification before processing or shipping.
Privacy and Payment Information
Borro Glass Studio only collects information that customers knowingly provide through:
Website orders
Email communication
Form submissions
Telephone conversations
Customer service requests
All information collected is protected against unauthorized access or release to the best of our ability.
Borro Glass Studio does not sell, rent, loan, or trade identifiable personal information to any third party.
Customer information is only released when necessary to process orders, complete transactions, provide customer service, fulfill shipping requirements, or when legally required.
By using our website, placing an order, or contacting Borro Glass Studio, you consent to the collection and use of this information by Borro Glass Studio, LLC for legitimate business purposes only.
Contact Information
For shipping, payment, pickup, return, or order questions, contact:
Borro Glass Studio
920 North MacArthur BLVD
Springfield, Illinois 62702
United States
Business Hours: Monday–Friday, 9:00 AM – 4:00 PM
Shipping Support Email: CS@BorroGlass.com
General Customer Service: Info@BorroGlass.com
Phone: 217-487-2290
Returns: Simple as 1-2-3
