Customer Satisfaction: Upon receiving an order from Borro Glass Studio the customer should inspect all packages for contents and condition. Any product that has an issue should immediately be brought to the attention of BGS. Any concerns or issues need to be directed to Info@BorroGlass.com. Please include the following information: Name, Phone Number, Best time to reach you (including time zone), Shipping Address, PayPal Email, and Invoice number (BGS#__). We may ask the customer to provide details such as: Item numbers, weights, and photographic evidence; Failure to do so may void credit/refund status.

Returns: Returns must be made within 14 calendar days from date of Purchase. Product must be returned in its original condition and packaging. Returns must be shipped back within 72 hours of return claim.

Credits and Refunds: Once an item is returned, inspected, and verified to be in its original condition the customer will be notified of the refund status within 48 hours. Credit will be issued how customer paid (i.e. Credit Card, PayPal, Check).

website before making purchase.

We only collect information that you knowingly supply to us through

e-mail, form completions, or telephone conversations. All information

collected is protected against unauthorized access or release. We do

not sell, rent, or loan any identifiable personal information to any

third party. Information is only released if we are required to do so

legally. By using our web site, you consent to the collection and use

of this information by Borro Glass Studio, LLC only.